General FAQ
- Q: How do I use iLightr?
- A: To open iLightr's lid, swipe your finger up and across towards the hinge or snap the lid open with a quick wrist flick. Once the case is open, swipe down to spark the lighter and ignite the flame. Now enjoy as you watch iLightr respond to the even the slightest motion or touch, like a real lighter! When you're done, a horizontal swipe or another flick of the wrist closes the lid to extinguish the flame.
- Q: How can I turn off the Intro Video?
- A: The intro video can be switched on or off by accessing iLightr's settings (see device tabs) and toggling the Intro Video setting.
- Q: How can I turn off the sound effects?
- A: The sound effects can be switched on or off by accessing iLightr's settings (see device tabs) and toggling the Sound Effects setting.
- Q: What does the "Sparking Odds" settings do?
- A: Fire doesn't have to come easily. This control allows you to determine how reliably iLightr works. To have iLightr light whenever you strike the sparker, set this control to "Every Time" (the default). If you'd rather take your chances, select one of the other options. The further you go down the list, the less likely you'll be successful on your first attempt. To increase your chances of success, try rapidly striking the flint.
- Q: I'm having issues installing and/or using iLightr, how can I resolve this?
- A: Usually performing a full restart of the device will fix most of these issues. Deleting/uninstalling the app can correct install or launch problems as well. You will not be charged again as your account has record of the original purchase. Also, turning off the intro video can eleviate some freezing issues as well. If your issues still persist, please verify the latest OS for your device is installed properly.
iPhone / iPod Touch FAQ
- Q: How can I select a different case design?
- A: Double-tap the lighter at any time to switch to the case selection view where you can swipe through the various body styles. After finding the design you like, tap the "Done" button in the upper-right corner. Check out our full line-up of case designs!
- Q: How do I access iLightr's settings?
- A: With iLightr running, simply double-tap anywhere on the screen and tap "Settings" in the upper-left corner.
- Q: How can I play music with iLightr?
- A: To play music from your iPod while using iLightr, first access iLightr's Settings (see above) and disable the Intro Video and Sound Effects. The next time you launch iLightr your music will continue to play.
Android FAQ
- Q: How can I select a different case design?
- A: With iLightr running, simply press the "Menu" button on the phone and tap "Cases" in the lower-left corner of the screen. This will bring up the case selection view where you can swipe through the various body styles. After finding the design you like, tap the case to select it. Check out our full line-up of case designs!
- Q: How do I get more cases for iLightr?
- A: Additional case designs can be downloaded by accessing iLightr's settings (see below) and selecting "Check for Case Updates".
- Q: How do I access iLightr's settings?
- A: With iLightr running, simply press the "Menu" button on the phone and tap "Settings" in the lower-right corner of the screen.
- Q: How can I play music with iLightr?
- A: To play music while using iLightr, first access iLightr's Settings (see above) and disable the Intro Video. The next time you launch iLightr your music will continue to play.
- Q: My device seems slow since using iLightr, how can I resolve this?
- A: To quit the app and release the memory being used for other applications, press the "back" arrow button. The "home" button will pause the app but memory is still being used which can cause slow performance under use.
